I can attest to the fact that the iPhone has forever tainted and ruined my image of Apple.
Had the iPhone been my first ever Apple product I don’t think I would ever seek to purchase another one of their products.
However it is not but my likelihood of purchasing another iPhone is null.
In the past, one purchased an Apple product and everything worked in sync. If it didn’t Apple customer service took care of it and you were satisfied.
Either way I am paying for their mistake for their inadequacies
With the iPhone it was not so. The missing link is service. The service is from AT&T and they certainly do not share Apple’s past view of service and quality. In fact Apple’s more recent behavior has been akin to that of AT&T and less a shadow of their former self.
I enjoy my iPhone for all the aspects that don’t involve the phone. For all intents I have an iPod Touch.
One of the main reasons my image of Apple is ruined is because I can’t use my iPhone as a phone. I can’t make a call inside of my house. I can’t use the data connection on my iPhone inside my house. In order to use the iPhone at home I have to step outside on the sidewalk next to my home.
This is unacceptable. If Apple decided AT&T was going to provide the ‘phone’ aspect of the iPhone which they did, then this is their fault–it is their fault. Apple made a product I can’t use.
However my bill is $100+
I don’t cancel my plan because I don’t want to pay the termination fee and lose the deposit I made. In spite that I had never been asked for a deposit from any other cell phone company.
When I complain about the lack of service they offer to sell me a device which uses my home connection to make up for the lapse of my service for a specified fee every month(?!) That’s insane.
Either way I am paying for their mistake–for their inadequacies. Why should I?
The thing that bothers me the most is that I know I am not the only one.
Then there is the other thing. My iPhone reads that it has no service. I call AT&T and they inform me that my phone has been disconnected.
Okay I say.
Yet they still send me a bill. As if I have used their poor excuse for a phone service.
When I call them none of the people I speak to know what to do about it. I’ve spent a literal two hours on the phone with AT&T and all they can tell me is that I need to open another account and do a deposit for $900.
I then tell them that is fine and well but how do I–what do I do to stop getting billed for a phone number that is not even active that I am getting billed as if it were active? Also that is still being billed under the phone number that has now been assigned to another person.
They tell me just to pay this remaining bill and I won’t get billed again.
I got another bill.
The iPhone has forever tainted and ruined my image of Apple.
Apple has not done anything about it. I say this because they still offer the iPhone through them.